Jolly Phonics Training,
Support & Resource Sales

Shipping & Returns

Regular Shipping Rates, Times & Methods

Destination Standard
Less than $200
Standard
More than $200
Canada $20.00 10%
CA-Remote Centre $30.00 15%
U.S. / Inter. 20% 20%

Shipping Methods

Our orders are shipped via Canada Post's Expedited Mail Service.
Express shipments in Canada are sent - at client cost - using courier ground service. We are unable to offer an express shipping service to clients possessing a P.O. Box addresses.

Claims Limitations

We reserve the right to reject claims related to incorrect or damaged shipments if received more than 20 days after shipment date.

Returns and refunds

  • Resources must be returned within 30 days of receipt
  • Resources must be returned in original packaging and in resalable condition
  • Refunds are given as merchandise credit. In most cases this will be minus shipping fees although, if it was a blatant mistake by us, we'll pick up everything.
  • As shipping costs are not retrievable, we are unable to refund them.

Approximate Delivery Times to Canadian Destinations (based on the use of Canada Post's Expedited Mail service)

2-5 business days - British Columbia, Alberta and Saskatchewan
4-7 business days - Manitoba and Central Canada
5-8 business days - Maritimes
6-10 business days - N.W.T and Nunavut

Express mail services generally cut the above delivery times in half but it depends to a large extent on the remoteness of your location. Please keep this in mind when estimating delivery times

Approximate Delivery Times to U.S. Destinations

5-7 business days - Pacific Time Zone
7-10 business days - Mountain Time Zone
9-14 business days - Central Time Zone
11-16 business days - Eastern Time Zone

(Shipping via Express to U.S.A. requires approximately 1-3 business days. If you are away from major centres, please allow extra days. )

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